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FAQ
It might be a good idea to order coffee when you empty the last bag - otherwise, please contact us if you would rather have a regular shipment set up so you don't have to think about it.
Check that the espresso shot runs for 20-30 seconds. If it runs too fast or too slow, the grind setting may need to be adjusted.
For milk-based coffees, check that the milk is not too old, and check the refrigerator temperature, which should ideally be around normal refrigerator temperature. Otherwise, please contact us!
Don't hesitate to give us a call at the phone number below - we'd love to help!
Are you experiencing problems with your coffee machine?
To help us assist you faster, please review the following questions before contacting us:
- Does the problem occur every time, occasionally, or only in isolated instances?
- When did the problem first occur, and has it happened before?
- When was the last full cleaning performed?
Maintenance
Brewing with a Heylo setup?
Are you remembering to clean your machines correctly?
For all espresso setups, it is essential to prioritize regular cleaning to ensure the quality and longevity of your machines. With a Heylo setup, you need to clean both the Milk Module and the Espresso Module.
Follow the guide for daily cleaning of the Heylo Milk Module here.
Follow the guide for weekly cleaning of the Heylo Milk Module here.
For the Heylo Espresso Module, you need to perform a "backflush" routine. We have not yet created a video guide for this.
Get in touch with us if you need guidance. We are happy to help.
Cleaning
Remember to clean your PuqPress
Coffee grounds can easily build up on the tamper during a busy day.
When this happens, press the gear wheel on the side and wipe the tamper with a dry cloth or a brush. Press the gear wheel again to move the tamper back up.
You should also give your PuqPress a thorough clean once a week. Find the guide for weekly cleaning here.
Contact us
Let's have a no-obligation chat about how we can best help you.