Terms and Conditions
www.clevercoffee.dk is owned and operated by CleverCoffee ApS, Fillerupvej 27, 8300 Odder., CVR number 38466216. Bank: Merkur Andelskasse. Reg. No.: 8401. Account no.: 4299329. Contact: webshop@clevercoffee.dk
All orders received via www.clevercoffee.dk are processed according to the terms and conditions stated here. By placing an order on www.clevercoffee.dk, you as a customer acknowledge having read and accepted these conditions. A completed order is always considered a binding agreement between the customer and CleverCoffee. We reserve the right for price errors, typing errors, technical errors in the system as well as changes in specifications and out-of-stock products.
Prices
All prices are daily prices and the price is stated in the local currency including VAT and any taxes. Prices are exclusive of shipping and delivery costs. The prices at the time of placing the order are valid.
Payment and Transaction Costs
At CleverCoffee.dk you pay for your goods with Dankort, MobilePay, VISA card or MasterCard depending on your location in your local currency. The amount is withdrawn on the day the goods are dispatched from CleverCoffee's warehouse. Payment data is sent to NETS in encrypted form (SSL) and at no time can or will www.clevercoffee.dk gain access to your personal payment data, just as this data is not stored in our payment system.
Coffee Subscription
When you buy a coffee subscription from CleverCoffee, you enter into an agreement which, over the selected period, has ongoing shipments of several consecutive purchases.
Payment is made per delivery and the money is only withdrawn from the payment method when sending each individual delivery. An invoice is sent per email to the customer for each delivery.
When placing an order, you are created with access to "My account", from which you can log in and manage your subscription. You can stop the subscription at no cost if you do not want to receive more deliveries or change your subscription if you want more/fewer deliveries or a larger/smaller quantity per delivery. An email is sent to the customer each time the current agreement is changed.
Complaints
CleverCoffee encourages you to check the delivered goods immediately after you have received them. Should you discover any errors or omissions, please notify us immediately.
As a consumer, your purchases are covered by the Sales Act's rules on the 2-year right of complaint. The complaint period runs from the date you receive the goods. If you notice an error or deficiency in your order, or if you wish to file a complaint about a product, please write to us at the email address webshop@clevercoffee.dk. Please state your order number when you write to us, and we will get back to you as soon as possible with an announcement about the further process. If the complaint is justified, you can either have the item repaired, exchanged, the money returned or the price reduced, depending on the specific situation. This of course requires that the defect has not arisen as a result of incorrect use of the product or other damage-causing behaviour. Under no circumstances may a product be put into use before the complaint has been processed. If the complaint is justified, CleverCoffee will refund reasonable shipping costs that you as a customer may incur in connection with returning the product. We will endeavor to process your complaint as quickly as possible.
How Soon Should I File a Complaint?
You must advertise within a "reasonable time" after you have discovered the error or defect. If you complain within two months of the defect being discovered, the complaint will always be timely.
File a Complaint
Before returning the product, please notify us by email at the email address webshop@clevercoffee.dk. You will then receive a return number, which you are asked to put on a copy of the order confirmation, which should be enclosed with the return item. After that, repayment will be made via transfer to your bank account. Please note that we do not receive packages sent by cash on delivery. You are also welcome to deliver your item to us in person by prior agreement.
I Regret My Purchase
If you wish to return an item, you must notify us of this within 14 days of receiving the order. You then have a further 14 days to return the item. It is your responsibility that the item reaches us in perfect condition, and when the right of cancellation is exercised, you must pay the return costs yourself. If the item has been used before return, it is up to CleverCoffee to assess the decrease in value and we will subsequently refund you the remaining amount.
If you wish to use your right of return, you must contact us at webshop@clevercoffee.dk.
Why We Use Cookies
CleverCoffee.dk collects information about our users via so-called 'cookies'. When you visit CleverCoffee.dk for the first time, you automatically receive a cookie. We draw attention to this via an information bar at the bottom of the screen the first time you visit the page.
A cookie is a small text file that is stored in your web browser (e.g. Internet Explorer, Chrome, Firefox, Opera, etc.) and which registers you as a unique user. This cookie identifies CleverCoffee.dk's web server when you visit the page and registers its use.
A cookie can contain text and numbers. It is not a program and cannot contain viruses. www.clevercoffee.dk stores your postcode in a cookie so that you do not have to enter the postcode every time you visit www.clevercoffee.dk.
Most browsers let you delete cookies from your hard drive, block all cookies, or receive a warning before a cookie is saved. See your browser's manual or help function for more information about these functions. However, you should be aware that sometimes you may not be able to access a website or that some functions of the website will not work if you do not accept cookies.
Disputes
The Danish jurisdictional venue rules apply to all purchases.
Sales and Shipping Conditions for Businesses
www.clevercoffee.dk is owned and operated by CleverCoffee ApS (hereinafter referred to as CleverCoffee), Fillerupvej 27, 8300 Odder., CVR number 38466216.
Below you will find our general sales and delivery conditions for businesses. The conditions apply in the event that no other written agreements have been entered into between the buyer and CleverCoffee.
- Application
- Technical information, instructions, etc.
- Delivery and delivery time
- Payment
- Reservation of title
- Guarantee
- Complaints and defects
- Product liability
- Limited liability
- Return of electrical scrap
- Force majeure
- Applicable and jurisdictional law
1. Application
These general sales and shipping conditions (March 2024) for CleverCoffee ApS apply to the sale of any service from CleverCoffee unless they expressly differ or are modified by other written agreements. The customer's indication of special or general conditions in the supply, order, acceptance, purchase conditions, etc. is not considered a deviation from these conditions unless CleverCoffee has accepted the deviations in writing.
2. Technical Information, Guidance, etc.
Product information, illustrations, drawings and information on technical data, such as volume and the like in brochures and other sales material etc. are indicative only. CleverCoffee's information is only binding when a separate written guarantee has been provided for this as part of the agreement. The customer has full responsibility for the selection of the service, including for the customer to achieve the expected results and functionality, as well as for the service to function in the customer's existing or intended operating environment.
3. Delivery and Delivery Time
The delivery clause is EXW, Fillerupvej 27, 8300 Odder (Incoterms 2020), unless otherwise expressly agreed in writing. Agreement on shipping costs appears in the cooperation agreement. Delivery times are estimated at best estimate and are not binding on CleverCoffee unless a fixed delivery time is expressly agreed. An expressly fixed delivery time is postponed by the number of days that may elapse from the conclusion of the agreement until the time when CleverCoffee has received all technical specifications and other necessary information from the customer and the latter has otherwise fulfilled all necessary formalities and/or agreed terms. If delivery cannot be carried out as a result of the customer's circumstances, the goods remain at CleverCoffee's warehouse at the customer's expense and risk. CleverCoffee is entitled to charge storage rent, cover costs, etc. If there is a delay for which CleverCoffee is responsible, the customer is entitled to demand delivery by written notice to CleverCoffee, however conditional on the customer setting a final deadline of at least 20 working days within which delivery must take place, stating that the customer intends to cancel the transaction if delivery does not take place within the deadline. Only if delivery does not take place within this period, the customer is entitled to cancel the agreement. Apart from the aforementioned right of withdrawal, the customer has no other rights of default in the event of delay and therefore cannot, for example, raise claims for compensation of any kind, including for operating loss and the like, as a result of the delay that has occurred.
4. Payment
The purchase price is due for payment 14 days from the item being shipped unless otherwise agreed. If the payment deadline is exceeded, the customer will pay interest at 1.5% per beginning of the month of the due balance from the latest timely payment date and until the amount is credited to CleverCoffee's account in CleverCoffee's bank. The customer cannot offset the purchase price in the event of claims arising from other legal conditions, and the customer cannot exercise the right of retention or refuse payment due to delay, complaints or counterclaims regarding the specific delivery.
5. Retention of Title
CleverCoffee retains title to any delivery until the full purchase price plus any interest and costs has been paid.
6. Warranty
CleverCoffee provides the customer with a warranty corresponding to that which CleverCoffee has received from CleverCoffee's sub-supplier/manufacturer. Reference is made to the warranty provisions of the individual sub-suppliers/manufacturers in force at all times. Regardless of the above, CleverCoffee provides a 12-month warranty against manufacturing defects on equipment. No other warranty is provided by CleverCoffee unless this has been expressly agreed in writing. For warranty claims, the following provisions on complaints and defects, limited liability, etc. also apply. No warranty or right of complaint is granted on used or demo equipment.
7. Complaints and Defects
The customer is obliged to check the service immediately and no later than the first working day after receiving a delivery and to examine it for any defects. If the customer notices defects, the customer must immediately advertise in writing to CleverCoffee with specification of the defects that are asserted. In the case of freight damage, the customer must report to the carrier immediately upon receipt. If a complaint is not made in time, the right to claim defects has lapsed. Any defect claim, regardless of nature, must be made within 14 days of the time of delivery. If the customer fails to do so, the customer cannot subsequently invoke the deficiency. CleverCoffee's responsibility for errors and defects is always and in every situation limited to either redelivering, remedying the defect or notifying the customer of a proportionate reduction in the agreed purchase price determined by CleverCoffee. For deliveries outside Denmark, incl. deliveries to the Faroe Islands and Greenland, CleverCoffee only covers the materials in the event of a remedy. All wages in case of remediation or installation in the event of an exchange is in these cases borne by the customer. The customer cannot assert any rights of default other than what appears from the above and therefore cannot, for example, raise claims for compensation of any kind, including operating loss, loss of profit, consequential damages or other indirect losses.
8. Product Liability
For product liability, CleverCoffee is responsible in accordance with the provisions of the Product Liability Act, which cannot be waived by agreement. CleverCoffee disclaims liability for product damage on any other basis. The amount of product liability cannot exceed the coverage on CleverCoffee's product liability insurance. The customer is obliged to notify CleverCoffee in writing without undue delay if the customer becomes aware that damage has occurred caused by what he purchased, that a third party claims that such damage has occurred, or that there is a risk that such damage will occur. To the extent that CleverCoffee may be held liable towards third parties, the customer is obliged to indemnify CleverCoffee to the same extent that CleverCoffee's liability is limited in accordance with this clause.
9. Limited Liability
Regardless of the basis on which a claim is raised and regardless of the degree of negligence, CleverCoffee is not liable for indirect losses or consequential damages such as, for example, operating loss, loss of profit, loss of expected savings and the like. CleverCoffee's liability for any loss or damage is limited in terms of amount to the amount the customer has paid for the service (or lack thereof) on which the claim is based.
10. Return of Electrical Scrap
The customer is entitled to return electrical and electronic equipment sold to the customer to CleverCoffee. The customer arranges at his own expense for the return of the electrical and electronic equipment to the address specified by CleverCoffee. CleverCoffee handles electrical and electronic waste in accordance with § 9 j) of the Environmental Protection Act. The terms "electrical and electronic equipment" and "waste of electrical and electronic equipment" are defined between the customer and CleverCoffee as stated in the Environmental Protection Act's section 9 i), no. 1 and no. 3 and section 3, no. 1-5 in order no. 664 of 27 June 2005 on the handling of electrical and electronic equipment.
11. Force Majeure
CleverCoffee is not liable to the customer when the following circumstances occur after the conclusion of the agreement and prevent or postpone the fulfillment of the agreement: war and mobilisation, rebellion and unrest, terrorist actions or risk thereof, natural disasters, strikes and lockouts, shortage of goods, defects or delays in deliveries from sub-suppliers, fire, lack of transport options, currency restrictions, import and export restrictions, death, illness or resignation of key persons or other circumstances over which CleverCoffee is not directly in control. In this case, CleverCoffee is entitled to postpone delivery until the obstacle to performance has ceased or alternatively, without liability, cancel the agreement in whole or in part.
12. Applicable and Jurisdictional Law
Any dispute between CleverCoffee and the customer must be settled according to Danish law. The aforementioned applicable rule of law does not, however, include the international private law rules of Danish law. The dispute shall, at CleverCoffee's choice, be settled with the City Court in Aarhus as the proper venue or by arbitration at an arbitration instituted by the Danish Arbitration Institute in accordance with "Rules for processing cases at the Danish Arbitration Institute". The arbitration court must have its seat in Aarhus. Regardless of the above, however, CleverCoffee can always choose to sue the customer at their home court.
